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Please review our policies and procedures and let us know any queries or concerns by contacting us via email at

Shipping Methods and Times

Our clients have the choice to choose between the below means of shipment. However the means on shipment might increase the cost of good based on the cost of shipment. This will however depend on the negotiations and clients order quantity.


We offer a speedy air freight delivery for chosen products and quantity according to customer’s specification and desires. With this mode of transportation being the fastest, it is also considered the most expensive of all


Marine shipping is a normal port to port on 20, 40 feet container shipment process. With a Standard delivery process from 9 to 15 days depending on final destination port. We also offer a special Express premium Port to Port that takes less than 9 days


Truck / Inland Delivery is an EU – based shipping procedure, Applicable to EU countries and some non EU countries around the European Union states.. This delivery is handled via road – trucks and normally takes a maximum of 6 days.

NOTE: All shipping documentations are scanned and emailed to buyers immediately upon shipment departure while originals are executed by the courier agency.

Refunds & Reshipments

If you have ordered items from us that you are unhappy with or it isn’t what you paid for, please contact us to arrange your refund and return the item via

We accept nonfaulty items back from our customers within 30 days of delivery however the items must be in a condition that would be suitable for the item to be resold. The item should not be personalized and be in its original packaging.

Any items that you return due to be faulty will be refunded in full including the delivery charge. The refund will be issued once we have inspected the item/s, you will be notified via email of when you should expect the refund. Customers must allow 14 working days before we refund their order or ship a replacement for the faulty item. We aim to complete all refunds processed within 14 working days.

Any orders returned after 30 days are not entitled to any refund.